Privacy Policy

Last updated: March 26, 2026

At Teakivo, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, who we share it with, how we protect it, and the choices and rights you may have when you visit or make a purchase on https://teakivo.com (the “Site”).

This notice applies to customers located in the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

This Policy is provided for transparency and general information and is not legal advice. Your rights and our obligations may vary depending on your location and how we operate.

1.1 Information you provide directly

When you place an order (including guest checkout), create an account (if available), or contact us, we may collect:

Contact details: name, email address, phone number.

Shipping and billing details: shipping address, billing address (if different), delivery notes.

Order and transaction details: items purchased, quantities, prices, order IDs, payment status, refund/return information, shipment/tracking status (if applicable).

Customer support content: messages you send us and any files you provide (e.g., photos of damaged items, packaging, or other evidence related to a request).

Payments: We do not store full payment card numbers or CVV codes on our servers. Payments are processed by third-party payment processors (e.g., PayPal and other providers we may enable). Those providers handle your payment information under their own privacy policies.

1.2 Information collected automatically

When you use the Site, we may automatically collect:

Device and usage data: IP address, browser type, device type, operating system, language settings.

Traffic and activity data: referring page/URL, pages viewed, time spent, clicks, searches on the Site, cart/checkout interactions.

Cookies and similar technologies: identifiers stored on your device and related technical data (see Section 6).

1.3 Information from third parties (where applicable)

We may receive limited information from:

Shipping and logistics partners (delivery status, confirmation of delivery, failed delivery notices).

Payment processors (confirmation of payment success/failure, transaction references).

Advertising platforms (e.g., Google Ads) providing campaign performance data such as ad clicks and conversion metrics, depending on configuration.

1.4 Children’s information

The Site is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us at support@teakivo.com so we can take appropriate action.

We use your information to:

Process and fulfill orders (confirm purchases, process payments, arrange shipping, provide order updates).

Provide customer support (respond to inquiries, handle returns/refunds, address issues and disputes).

Operate and improve the Site (maintain functionality, troubleshoot errors, improve user experience, and protect security).

Marketing communications (where applicable) (send newsletters or promotions only if you have opted in; you can unsubscribe at any time).

Security and legal compliance (fraud prevention, enforcing policies, complying with tax/accounting obligations, responding to lawful requests).

Teakivo does not sell or rent your personal information for money. We share information only as needed to operate our business and provide services, including with:

Payment processors to complete transactions.

Shipping carriers and logistics partners to deliver orders and provide tracking updates.

Website and infrastructure providers (hosting, cloud storage, security, and email delivery services).

Advertising and measurement partners (Google Ads) to measure campaign performance and, depending on configuration, support marketing/remarketing based on interactions with the Site.

Professional advisers (accountants, auditors, legal counsel) when necessary.

Legal and safety disclosures

We may disclose information if we believe it is necessary to:

comply with laws, regulations, legal processes, or lawful government requests; or

protect the rights, property, and safety of customers, our business, or others; or

prevent fraud, abuse, or security incidents.

Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction, subject to protections consistent with this Policy.

We keep information only as long as necessary for the purposes described in this Policy, including:

Order and invoicing records: up to 6 years (for accounting/tax, warranty, and dispute resolution needs).

Customer support communications: up to 2 years.

Marketing preferences: until you unsubscribe or withdraw consent.

Technical logs and security records: for a reasonable period needed for operations and security.

When no longer needed, we delete, anonymize, or securely restrict access to information.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, such as TLS/SSL encryption, access controls, and monitoring/security practices. However, no online system can guarantee absolute security.

The Site may use cookies and similar technologies for:

Essential functions (e.g., cart, checkout flow, security, session management).

Analytics and advertising/measurement (e.g., conversion tracking and campaign measurement via Google Ads, and potentially remarketing depending on configuration).

Important note about cookie controls: The Site may not currently provide an on-site cookie preference tool (such as a cookie banner or settings panel) that lets you enable/disable categories of non-essential cookies.

You can still manage cookies through:

your browser settings (block, delete, or limit cookies), and

Google’s advertising settings (see the link in Section 11).

Blocking certain cookies may impact Site functionality, including cart and checkout features.

Your information may be stored or processed in the United States or other countries where we or our service providers operate. We take reasonable steps to protect your information when it is transferred internationally.

Depending on where you live, you may have rights to:

request access to and receive a copy of your personal information;

request correction of inaccurate information;

request deletion of certain information (subject to legal exceptions);

object to or restrict certain processing; and/or

withdraw consent where processing is based on consent (e.g., marketing emails).

To exercise these rights, contact us at support@teakivo.com. We may request verification of your identity and will respond within a reasonable timeframe (often within 30 days, depending on the request and legal requirements).

United States (certain state privacy laws)

If applicable in your state, you may have additional rights, including the right to opt out of certain processing such as targeted advertising. If you want to request an opt-out, email us at support@teakivo.com with the subject line: “Opt-out of targeted advertising”. We will apply your request to the extent technically feasible and as required by applicable law.

EU/UK legal bases (GDPR/UK GDPR)

Where GDPR/UK GDPR applies, we process personal data on the following bases:

Contract necessity (to fulfill your order),

Legitimate interests (to operate, improve, and secure the Site, balanced against your rights),

Consent (where required, such as for marketing), and

Legal obligations (tax, accounting, compliance).

We do not use solely automated decision-making that produces legal or similarly significant effects on you.

User-generated content

If you post reviews, comments, or upload images to a public area of the Site, that content may be publicly visible. Please avoid sharing sensitive personal information in public areas.

Third-party links

The Site may link to third-party websites. Their privacy practices are governed by their own policies; we encourage you to review them.

Sensitive information

We do not intentionally collect sensitive personal information (such as precise geolocation, biometric data, or data revealing racial or ethnic origin) unless required for a specific purpose and permitted by law.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we make updates. If changes are significant, we may provide additional notice on the Site or by email where permitted.

If you have questions about this Policy or want to exercise your privacy rights, please contact:

Address: 5200 THATCHER ROAD, DOWNERS GROVE, IL 60515

Phone: +1 (361) 419-0164

Email: support@teakivo.com

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST